Submit your review

Create your own review

Hear & Now
Average rating:  
 101 reviews
 by Stephen Mitchell
Friendly and professional service

I approached Hear & Now in Ripon to get some new Hearing Aids. My old ones had packed up after about 9 years usage.

I was impressed by the friendly and professional service that I received and now have the latest hearing aid technology supplied by them.

 by Graham Court
Follow up service is second to none

Friendly, courteous and professional. I was looking for a service more accommodating than the mainstream high street hear care providers. I found it here at Hear&Now, Ripon.
They understood my requirements and provided me with the testing and instruments needed.
Very quick to provide appointments and subsequently the aids required.
Follow up service is second to none.
Very pleased.

 by Monica Doherty
New hearing

What a positive experience! First class before and after sales care from Hear and Now. Helpful, responsive and lots of explanations along the way made the whole process s so easy.

 by Trevor
Highly Recommended

A very friendly personal service with excellent follow up and great attention to detail.

 by Frances

Professional / helpful / friendly … thank you for looking after me and being so patient!

 by Kevin Middis
Excellent, professional and independent advice

After a rather disappointing journey with the NHS, I was looking for something better to enhance my deteriorating hearing. Hear and Now has provided that improvement with excellent, professional and independent advice, consistent over a period of some five years now. The level of customer care is excellent, and I would recommend them to others seeking assistance with hearing loss.

 by Charles Morton
Highly recommended

After trying other private hearing practitioners, it was refreshing to find an audiologist who took the time to really understand my hearing issues and supply devices that improved my day to day hearing. Highly recommended.

 by Roger King
Hear&Now are superb

Recent reviews describe Hear&Now as 'First-Class', 'Outstanding', 'Exceptional', 'Excellent'. I wholeheartedly agree with these accolades. Before I purchased my hearing-aids in May 2022, Mike allowed me to wear a similar pair as a trial while on holiday. Since then the care and attention Mike and Yan have shown me has been superb.

 by Karen

Thank you so much for fixing my hearing aid this morning a prompt and generous service with a smile. Very much appreciated.

 by Vanessa Macey
Absolute first class service

Mike the audiologist and his team Yan and Joy go out of their way to make you feel at ease, the hearing assessment is done very thoroughly and professional in a relaxed friendly manner at no time do you feel pressured into making a decision on hearing aids. I am delighted with my hearing aids from Hear and Now and the difference they have made. I recommend them 100%.

 by Hilda Dobson

My experience with this firm has been outstanding. It is an example of how a service like this should be run. Excellent informative communication initially with all your questions answered. Follow ups have been frequent with plenty of opportunity to ask about queries or concerns which are fully addressed. You are encouraged to contact them at any time if you have a query or need help. The efficient reception always makes you feel welcome and comfortable and nothing seems to be too much trouble.
I am more than happy to recommend them to anyone.

 by Mandy Nunn
The experience has been exceptional

I recently purchased my hearing aids from hear and now, and I must say the experience has been exceptional. From the comprehensive testing, the referral to NHS ENT to check there was nothing underlying, to the attentive aftercare, no pushy sales, everything was above and beyond what I expected. The specialist's expertise and care throughout the process were truly commendable and the dedicated support made the entire process seamless. I highly recommend their services for anyone seeking professional, thorough, and caring assistance with their hearing needs. The staff are so friendly and you will be well looked after by them.

 by Alan Livesley
Excellent staff, service and product

Dealing with Hear and Now has been a really good experience. Upon arrival you are greeted by either Yan or Joy, both are very friendly and welcoming. They immediately put you at ease. Mike Wells the Principal Audiologist is very friendly and carries out the hearing test, fitting & subsequent checks in a professional manner. Excellent staff, service and product. I would highly recommend this family firm.

 by Janette Day
Help in a crisis

I cannot recommend this independent practice enough in helping me in an emergency whilst on holiday in the Yorkshire Dales.

 by Michael Johnson
Hearing aids are life changing!

I highly recommend "Hear & Now", a comprehensive hearing test revealed I was suffering hearing loss as suspected by my wife. Michael programmed a pair of hearing aids to my hearing loss and let me try them, I knew then how much my hearing had deteriorated without me realizing.
At no point was I put under any pressure to purchase hearing aids but no way was I going back home without them!
Quality hearing aids are not cheap but are worth every penny and at "Hear & Now" you can be sure Michael will see you have the best to suit your lifestyle with an aftercare package to ensure you are happy.
Hearing aids are life changing!

 by Alex Hampshire

A first class shop to help with hearing problems. My new hearing aids are very advanced to the extent that if I leave my phone downstairs I can hear the phone ringing and answer the phone upstairs and hold a conversation. So so clever.

 by Professor Paul Read

Hear and Now Independent Hearing and Tinnitus Specialists in Ripon provides first class, five star audiology services. They have been a great help to me for several years and I cannot rate them too highly. Mike, Yan and their team are professional, efficient, friendly and reassuring. They provide excellent diagnosis and treatment in all aspects of impaired hearing. I recommend them without reservation.

 by Anthony Edwards
Highly Recommend

Would highly recommend going here with any hearing problems you might have, I felt very welcomed and they were extremely efficient.

 by Anneville Metcalfe
So Helpful and Friendly

Both reception and audiologist are so helpful and friendly, putting me at ease. Mike addressed all my concerns, solved all my minor problems with the aids, and was very patient with me. I recommend him and the service provided very highly indeed.

 by David Fielding
Excellent Audiology Care

Hear and Now continue to give me excellent audiology care. Mike and Yan are a great team and lovely people. I wouldn't choose to go anywhere else for my hearing care.
Thanks for all you continue to do.

 by Roger I'Anson
Pleasant Relaxed Atmosphere

I finally decided it was time to do something about my diminished hearing ability. There were several places I could have gone to in Ripon but Hear and Now was recommended by a friend. Consequently I chose Hear and Now to sort out my hearing problems, i have not been disappointed. I am highly satisfied with the comprehensive treatment package which I have received and which I continue to receive. There is always a pleasant relaxed atmosphere at the centre. I will certainly recommend Hear and Now to anyone who asks me. ‘

 by David Broadhead
Excellent Aftercare

I am pleased that I took the big decision to go privately for my new hearing aids with Hear & Now. The aftercare service I have experienced is excellent, and I have always found visits to the Ripon establishment to be warm and welcoming.

 by Bernard White
Clear as a Bell

My wife had been questioning my hearing for some time and I began to think she was right when it was sometimes better to have text on tv programmes rather than try to follow the sound.
Having decided I would try locally and somewhere which would view me as a patient and not just a number, the thorough assessment and clear explanation by Mike very quickly made up my mind. OK hearing aids come at a cost, but those Hear and Now recommended are good, of that there is no doubt and have been worth every penny. Not only that but the pricing includes very comprehensive aftercare. I still miss odd comments my wife makes....but that is by choice and no reflection on the excellent hearing aids Hear and Now prescribed.
Thoroughly recommend.

 by Alan Sawyer
A first class company

NHS didn’t want to sort my hearing out - but Hear & Now did.

A first class company and I am delighted with the result - the most important thing is I can now hear again…better than before - and that is the most important thing…for me

 by Richard Wilson
Professionalism & Kindness

Hear and now epitomises quality, professionalism and kindness with utter ease.

 by Charles Morton
Highly recommended

After trying other private hearing practitioners, it was refreshing to find an audiologist who took the time to really understand my hearing issues and supply devices that improved my day-to-day hearing.

 by Glennis Copnall
Ripon is lucky to have this independent centre

I would highly recommend. Friendly and professional throughout : making appointments, greeting on reception and providing an efficient service. Ripon is lucky to have this independent centre especially when appointments with the NHS are difficult to obtain

 by Hilary Hunter
Wouldn't go anywhere else

Very pleasant, helpful and knowledgeable. Wouldn't go anywhere else!

 by David Holdsworth
Polite and Professional

I found the staff very polite and could not be more professional. From making an appointment to having the treatment it was very good and I could not fault the service.

 by Mandy Lambert
Fantastic Service

Fantastic service, friendly, and I like that they wanted to make sure I wasn't paying for an unnecessary service also! Have already recommended to a couple of friends!

 by Ida Hainsworth
Well done team

The most friendly, professional people I have come across. Very welcoming and you immediately feel at home and relaxed. I give them 5 stars and can recommend Hear and Now to everybody that might be in need of a hearing aid or just a check up. Well done team!!!!!

 by Richard Moseling
Excellent service

Excellent service. Provided with particularly suitable devices and efficient follow-up. Very friendly and quick to deal with any problems.

 by Peter Bennett
Fixed my hearing

Fixed my hearing. Just nice people to deal with. Take time. You are not rushed into anything great

 by Lesley Pemberton
Professional and friendly service

Got an initial appointment quickly and very pleased with examination and advice regarding help with my hearing loss. I can now hear as I should with new hearing aids - well worth the expense. Follow-up appointments provided regularly. Professional and friendly service. I would recommend to anyone looking for help with their hearing loss.

 by Nigel Lister
Highly Recommended

Excellent and very professional service. I cannot recommend highly enough.

 by Sir Thomas Ingilby
New Lease of Life

My NHS hearing aids were making very little difference to my hearing and I was finding it impossible to follow conversations - especially if there was any background noise. If you can't hear what people are saying you feel isolated and cut off and your answers make no sense to them. Being able to hear far more has given me the confidence to socialise more and play a full part in the conversations going on around me.

It is no exaggeration to say that the hearing aids have given me a new lease of life. The only downside is that I can now hear Robert and his wife but that was a price worth paying.

 by robert ash
happy wife

My wife accused me of not listening to her. She never says this to our labrador...
I chose the easy option and bought some hearing aids- since then my wife finds that it is only the dog who doesn't pay her attention.
Recommended to a couple of pals who are equally impressed!

 by Shirley Bishop
Excellent service and friendly atmosphere

I am delighted with my new hearing aids, so is my husband as I take in all he says.. the television has been turned down and I feel that I am partaking in conversations that I lost track of very easily with my National Health Hearing Aids.
I am impressed and have been delighted with the aftercare as Mike has adjusted my aids to my particular needs, on a number of occasions, nothing is too much bother. Thank you.
You were recommended by a friend.

 by Roger Butter
Recommend them 100%

Very thorough, friendly and professional approach. Delighted with my new hearing aids. Recommend them 100%

 by Caroline Chapman
Courteous and Efficient

My visits to Hear & Now could not have met with more courtesy and efficiency. I now have two splendid hearing aids which have enabled me to even hear the high voice of my youngest grandchild.

 by Henry King
Excellent Service

You were very welcoming, professional and reassuring. My right ear is completely recovered and I anticipate the left one shall be shortly.

 by Robin Jessop
Exceptional hearing care

Dear Mike, I would like to say how very pleased I am with your professional service. You are always very helpful and accommodating. Many thanks

Robin Jessop

 by C Woods
Excellent Care

Professional and friendly service, and excellent follow up after fitting of hearing aids. Highly recommend.

 by Bob Jones
Excellent Care

This is a local, family owned business. It shows in the way that they care for their customers. They have a genuine interest in the welfare of their clients. I can, and have, recommend them.

 by Carol Moss
Amazing experience

I’ve just had the most amazing experience at Hear & Now. After weeks of muffled sound I can hear clearly again! Totally painless experience at the very capable hands of Ruth! Thank you so much team! Most highly recommend!

 by Susana Auld
Fabulous service

Cant thank Yan and her team enough for squeezing me in. I can now hear a pin drop. Wonderful folk, I will definitely return. Thank you again.

 by Peter Reynolds
"A Breath of Fresh Air"

I don't usually post reviews of companies or services, but occasionally, I feel that it is important to add to the clammer, whether it is high praise or appalling service.
Up until 2022, I had relied on NHS hearing aids which initially were fine. However, over time, as my hearing deteriorated, particularly in the higher pitches. The kind lady at the NHS Audiology Department said that the NHS had nothing more powerful to help. In other words, I should go private to get any improvement.

Just before lockdown, my wife did the round of all the audiologists in Ripon on my behalf, and from what she said, few of them gave her nor me any confidence in their professionalism. Then Lockdown came, and I had to wait until I felt confident to go out into shops again - I am 73 years old. I ventured out and was unimpressed and disappointed by the High Street Opticians who offer a hearing aid service.

My wife had been to Hear and Now, and said that it was a private business, run by a husband and wife team. In these days of "shop local" that appealed to me, so I called in unannounced. I was greeted by Yan Wells who said that her husband Mike was with a patient, but she could book a free appointment to discuss my needs. I had a list of my needs and Yan answered them clearly and I booked an appointment.

The appointment was very relaxed and I felt that Mike immediately came over as a real professional with the care of his patients being his prime motivation. We discussed what I wanted from an audiologist, my hearing problems and how he could help. I clarified that he could supply the range of aids from any number of suppliers - he is not tied to any particular supplier. Many of the High Street audiologists are tied to manufacturers, or have 'own label' hearing aids made for them, as one large high street chemist chain does.

I agreed to go forward with Hear and Now and we booked an appointment for a full hearing test and analysis. All done, and I now know that my hearing is great in low frequencies and abysmal in the high ones! Maybe that is why my wife has called me dog deaf for so long!

Having been shown samples, and discussed what each aid could do for me, we agreed a device with an earmold that fitted inside my ears. It took a short time to arrive, Mike fitted them and set them up to my hearing frequencies. They have transformed my hearing, where before I was beginning to feel outside of conversations. I now feel involved. Before I was always asking people to repeat what they had said, all the time. Now, this rarely happens. Talking on the phone was embarrassing, now all is clear. Yes, it is the hearing aids that have made this transformation for me, not Mike nor Yan, but it takes a real professional who has access to pretty well all the devices available to diagnose what is spot on for you.

Have no doubts about this small family business. Book an appointment, receive a professional diagnosis, and breathe in the fresh air that is human interaction again.

Thank you Mike, thank you Yan.

 by Jean Metcalfe
Excellent service

I got in touch in January with Hear and Now after seeing in local advertiser also by reading very good reviews. Definitely not disappointed I have received excellent care and now benefit from my hearing aids which help with hearing and tinnitus problems. The back up service in place is very reassuring with regular appointments . I feel Mike and Yan are just a phone call away. Thank you both so much for all your help.

 by Carol Leo
Exceeded my Expectations

I have worn a hearing aid from one of the high street providers for several years and felt it was no longer meeting my needs. I am so pleased I decided to go to Hear & Now for my hearing assessment.
The service throughout has been first-rate and very friendly and I have felt taken care of as an individual from my first telephone enquiry. The assessment was very professional and the reasons for my hearing loss and options for improving my hearing were thoroughly explained. Once chosen, fitting and subsequent follow ups on my new hearing aid have ensured I am completely satisfied with my purchase.
My new hearing aid has exceeded my expectations and I am absolutely delighted with it. The TV has been turned down, my husband no longer has to repeat everything he says to me, and I can listen to and join in group conversations with my friends - each of these is a great result !!
Thank you Hear & Now

 by Pat Thistlethwaite
Fantastic Family Service

I think that the fact that this is a husband a wife service gives it the edge over rather impersonal companies. One feels welcome as soon as one enters -both Yan and Mike are totally involved in making you feel welcome and in making you feel they are genuinely interested in your hearing problems. I travel down from Leyburn to visit them - I am welcomed with a smile and a chat and then Mike welcomes me into his consulting rooms and concentrates on my hearing. These are by far the best hearing aids I have ever had (and I might add by no means the most expensive) and I know that at any time I can ring and speak to him personally about any problem. I have no hesitation in recommending them to you.

Page 1 of 3: